ISO 20000:2018 INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEMS
The Basics you may want to know!
ISO/IEC 20000 is the leading international IT service management system standard, designed to ensure the quality of the IT services your company delivers to customers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service. If systems from different parties adhere to a regular rule, they are more likely to work together. If a recognized framework or strategy is used, management can be confident in the quality of a system, business line, or other entity.
The standard outlines a series of management procedures intended to help you provide IT services more successfully (both to those within your business and to your customers). With ISO 20000, you can demonstrate that your business adheres to best practices, which will enhance the quality of the IT services you deliver while also receiving the methodology and structure you need to manage your ITSM. Furthermore, any industry and any size of business can implement ISO 20000.
ISO 20000 ITSMS Implementation & Certification : How Maqlink IMC can help you
Maqlink IMC offers superior consultancy support to establish and implement an effective ITSMS in conformance to the ISO 20000-1:2018 standard and ensure its validation through internationally reputed certification bodies in a cost-effective, time-bound and efficient manner. We ensure added value by streamlining business operations leading to improved organizational performance, better brand value and long-term sustainability.
We offer online and onsite consultancy services as per customer requirement, including:
- Gap analysis
- Training for Awareness, Documentation and Internal Auditing
- Documentation Establishment
- Implementation assistance including for internal audit and Management Review (MRM)
- Support to successfully face the Certification Audits and ensure organization’s achievement of the prestigious ISO 20000-1 ITSMS Certification
- Maintenance services to effectively maintain the ITSMS during certification cycle
Benefits of implementing ISO 20000 ITSMS in your Organization
ITSMS implementation is designed to be a foundation on which a continually improving service management systems can be built. It is fully scalable to organizations large and small or to customers internal and external. Any IT organization that implements the data service management system in accordance with ISO 20000-1 can achieve the following system benefits with improvements.
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Cost-efficient, reliable and effective IT service management architecture
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Continuous improvement
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Avoidance of recurring errors and incidents through improved knowledge management
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Reduced costs caused by inefficiencies
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Objective, impartial evidence of the quality of your IT service
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Improved client satisfaction
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Integration of processes
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Competitive edge
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Increases level of organization-wide quality assurance
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Allows for the reduction of client and third-party audits
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Enhances internal and external communication
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Internationally recognized certification to demonstrate due diligence and compliance
Frequently asked questions
ISO 20000 ITSM is an international standard that provides a framework for managing information technology (IT) services effectively and efficiently. It is designed to help organizations deliver high-quality IT services that meet the needs of their customers.
ISO 20000 ITSM can help organizations improve their IT service management capabilities, enhance customer satisfaction, reduce costs, and increase their competitive advantage. It provides a structured approach to managing IT services that can help organizations align their IT services with business objectives and improve service delivery.
Implementing ISO 20000 ITSM can bring numerous benefits to an organization, such as improved service quality, increased customer satisfaction, reduced costs, better risk management, enhanced competitiveness, and improved alignment of IT services with business objectives.
